Privacy Policy

Effective date: 09/24/2024

New Dominion Networks (“NDN,” “we,” “us”) respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.

Information we collect. We collect information you provide directly, such as your name, company, email address, phone number, and details about support requests. We also collect information needed to deliver managed IT services to our clients, and basic website usage data such as browser type and pages visited.

How we use information. We use your information to provide and support our services, respond to inquiries, send service-related communications (including ticket updates, appointment confirmations, maintenance and outage notices, and security alerts), bill for services, and improve our operations.

SMS/text messaging. If you opt in to receive text messages from New Dominion Networks, we use your mobile number only to send the messages you agreed to receive. Mobile phone numbers and SMS opt-in consent will not be shared, sold, or rented to third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

How we share information. We do not sell personal information. We share information only with service providers who help us operate our business, such as hosting, billing, and communications providers, under confidentiality obligations. We also share it when required by law.

How we protect information. We use administrative, technical, and physical safeguards to protect information, including access controls, encryption where appropriate, and security monitoring.

Your choices. You can opt out of text messages at any time by replying STOP. To request access to, correction of, or deletion of your information, contact us using the details below.

Contact us. New Dominion Networks, 4551 Cox Rd, Suite 110, Glen Allen, VA 23060 – itsupport@ndnetworks.com – 8045274980

SMS Terms & Conditions

Program name: New Dominion Networks Support Notifications

Description: New Dominion Networks sends text messages to clients who have opted in. These messages cover basic support communications, ticket updates and resolutions, and technician appointment confirmation.

Message frequency: Message frequency varies based on your support activity.

Rates: Message and data rates may apply.

Opt-out: Reply STOP at any time to stop receiving messages. You will receive one confirmation message, and no further messages will be sent unless you opt in again.

Help: Reply HELP for assistance, or contact us at itsupport@ndnetworks.com – 8045274980

Carriers are not liable for delayed or undelivered messages.